Refund policy

Return & Refund Policy

Custom Orders Are Final Sale

All custom-made products—including printed apparel, hats, banners, decals, and personalized designs—are final sale. Each item is created specifically for you, so we cannot accept returns, exchanges, or refunds once production has started.

Artwork Approval

Customers are responsible for reviewing and approving all artwork proofs before printing.
Please confirm:

  • Spelling & wording

  • Colors & design placement

  • Garment styles & sizes

  • Quantities

Once approved, the order is considered production-ready and cannot be changed or cancelled.

Defective or Incorrect Items

If your order arrives damaged or incorrect:

  1. Contact us within 72 hours of delivery.

  2. Include clear photos of the issue.

If the defect is confirmed, we will gladly provide a reprint or replacement at no cost.

Normal variations in print color, placement (within 0.5”), or garment dye lots are not considered defects.

Sizing Policy

We cannot accept returns or exchanges for sizing issues on custom products.
Please review our size charts or request a blank sample prior to ordering.

Order Cancellations

Orders may only be cancelled before artwork approval.
After approval or once production has started, cancellations are not possible.

Shipping & Delivery

We are not responsible for:

  • Carrier delays

  • Lost or damaged packages after delivery

  • Incorrect shipping information provided at checkout

If a package is lost in transit, we can assist in filing a carrier claim.

Color & Print Consistency

Due to variations in fabrics, inks, and production processes, exact color matching between different garments or repeat orders cannot be guaranteed.

Contact Us

For any questions about your order, please reach out:
📧 info@designpagoda.com